Privacy Policy

Last updated: 12 August 2025

We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website.

1. Who we are

Blank Space Creative & Heavy Metal Hairdresser (“we”, “us”, “our”) operates this website: [Website URL].
Our registered address is: [Business Address].
If you have any questions about this policy or your personal data, please contact:
Email: enquiries@blankspacecreatives.com

2. What personal data we collect

We may collect and process the following information:

  • Contact details – such as your name, email address, phone number.
  • Account details – if you create an account with us, we store login and profile information.
  • Order details – billing and shipping addresses, order history, payment information (handled securely by our payment provider).
  • Marketing preferences – whether you have opted in to receive emails.
  • Technical data – IP address, browser type, device, operating system, referring URL.
  • Cookies and tracking data – details on your use of our site (see Section 5).

3. How we use your information

We use your personal data to:

  • Process and fulfil your orders.
  • Respond to enquiries and provide customer support.
  • Send you service updates (e.g., order confirmations).
  • If you opt in, send you marketing emails, newsletters, and offers.
  • Improve our website, products, and services.
  • Comply with legal or regulatory obligations.

4. Legal basis for processing

We process your personal data under the following legal bases:

  • Contract: To process and deliver your order or provide services you request.
  • Consent: When you agree to receive marketing communications.
  • Legitimate interests: To improve our website and services, prevent fraud, and protect our business.
  • Legal obligation: When required to comply with law or regulation.

5. Cookies and tracking

Our site uses cookies and similar technologies to:

  • Make our website work (essential cookies).
  • Remember your preferences.
  • Analyse site usage and improve performance.
  • Show relevant ads (where applicable).

You can manage cookies through your browser settings. For more details, see our Cookie Policy below.

6. Email marketing and mailing lists

If you opt in to receive marketing emails, we will store your name and email address and send you updates about our products, services, and offers.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
We use GreenTea Media & Tech to manage our mailing lists. Your data may be stored and processed outside the UK/EEA, but is protected under UK GDPR-compliant safeguards.

7. Payments

We do not store your payment card details. Payments are processed securely by our payment provider Stripe. Stripe handles your information in line with its own privacy policy.

8. Sharing your data

We may share your data with:

  • Payment processors to complete transactions.
  • Delivery companies to fulfil orders.
  • IT and marketing service providers who help us run our business.
  • Law enforcement or regulators if required by law.

We do not sell your personal data.

9. Data retention

We keep personal data only as long as necessary for the purposes we collected it for, including for legal, accounting, or reporting requirements.

10. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Object to certain processing.
  • Request restriction of processing.
  • Data portability.
  • Withdraw consent (for marketing).

To exercise your rights, contact us at enquiries@blankspacecreatives.com.

11. Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure.

12. Changes to this policy

We may update this privacy notice from time to time. Updates will be posted on this page with the new effective date.

Cookie Policy

Last updated: 12 August 2025

This Cookie Policy explains how Blank Space Creative & Heavy Metal Hairdresser (“we”, “us”, “our”) uses cookies and similar technologies on our website heavymetalhairdresser.com.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, improve efficiency, and provide information to the site owners.

2. Types of cookies we use

We use the following categories of cookies:

a. Strictly necessary cookies

  • Required for the operation of our website.
  • Example: enabling you to log in, add items to your basket, and checkout.

b. Performance cookies

  • Collect information about how visitors use our site (e.g., pages visited, error messages).
  • Example: Google Analytics.

c. Functionality cookies

  • Remember your preferences and choices.
  • Example: remembering your location or language settings.

d. Targeting/advertising cookies

  • Record your visit, the pages you have visited, and the links you have followed.
  • We may use this information to make our advertising more relevant to you.

3. Third-party cookies

Some cookies on our site are set by third parties, such as analytics providers and advertising networks. These parties may use the information collected to show you personalised ads on other sites.

4. Managing cookies

You can manage or delete cookies via your browser settings:

Please note: if you block or delete all cookies, some features of our site may not work as intended.

5. Changes to this policy

We may update this Cookie Policy from time to time. Updates will be posted on this page with the new effective date.